Leverage the Tamara - CCAvenue partnership to offer a seamless Buy Now, Pay Later experience to your customers. This integration enables quick onboarding for existing CCAvenue merchantsmerchants” merchants and provides flexible implementation options for new businesses.

Overview

CCAvenue is a leading payment gateway provider offering a wide range of digital payment solutions for merchants. Its platform supports multiple payment methods and checkout experiences, enabling secure and scalable online transactions across web and mobile channels.

Through this partnership, merchants can enable Tamara as a payment option within the CCAvenue payment flow, allowing customers to complete purchases using Tamara’s installment-based payment experience.

Supported Regions and Currencies

Tamara payments via CCAvenue are currently supported in the following regions and currencies:

United Arab Emirates (UAE) - AED
Kingdom of Saudi Arabia (KSA) - SAR

Pre-requisites

Before starting the integration, ensure the following requirements are met:

You must be an existing CCAvenue merchant with an active integration.
To begin testing, contact your CCAvenue Account Manager or Integration team to request activation of Tamara payments in the Sandbox environment.
A Tamara Sandbox test account will be shared to support integration and testing.
Once Sandbox testing and validation are completed, the CCAvenue team will assist in enabling Tamara in the Production environment.

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You must implement Tamara branding widgets on your product pages and checkout flow. This is a mandatory requirement for all Tamara integrations.

Sandbox Testing Flow

The typical Sandbox payment flow for Tamara via CCAvenue includes the following steps:

Create a Tamara transaction through the CCAvenue payment flow.
Redirect the customer to Tamara’s hosted checkout experience, if applicable.
Sign in using the provided test credentials for Sandbox testing.
Confirm the one-time password (OTP) as prompted in the Sandbox environment.
Complete the payment using test payment details shared for testing.
Upon completion, the customer is redirected to the predefined success or failure URL configured by the merchant.

Next Steps

After completing Sandbox testing:

Validate successful payment, failure, and cancellation scenarios
Test redirects and order status updates
Confirm that payment captures do not remain in a deferred capture state unless intentionally configured.
Confirm widget placement and messaging accuracy
Coordinate with your CCAvenue Account Manager or Integrations Engineer to enable Production access

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Failure to configure or monitor webhooks may result in incorrect order statuses, delayed fulfillment, or reconciliation issues.

Refunds & Cancellations Handling

Refunds and cancellations for Tamara transactions must be managed through CCAvenue.

Refunds should be initiated using the CCAvenue APIs or Merchant Portal, based on the merchant’s setup.
Merchants must not attempt to process refunds or cancellations directly via Tamara.
CCAvenue will coordinate the refund status and reconciliation with Tamara as part of the payment flow.

Support & Escalation Matrix

Merchants should first contact their CCAvenue Account Manager or Integration team.

The CCAvenue team will act as the primary point of contact and will engage Tamara Support if required.
Direct escalation to Tamara by merchants is not required unless explicitly advised by CCAvenue.

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This model ensures faster resolution and clear ownership across all parties.