Brand Guidelines

• ✅ Widgets on the PDP(product details pages), cart page and checkout page are shown with the right labeling in Arabic and English

• ✅ Widgets show Tamara's popup/page with the right content once tapped

• ✅ Widget behavior is correct on both desktop and mobile web

• ✅ Widget behavior is correct on Mobile apps (if applicable)

• ✅ Branding guidelines and assets (for logo at checkout page, footer icon, customisation) are as shared here:

  Tamara Brand Guidelines

Payment options

• ✅ Tamara as a payment option, is shown based on the min/max configurations set for the merchant account
  • ❌ less than min
  • ❌ more than max
  • ✅ within range
• ✅ Tamara as a payment option, is shown with the right labels, wherever applicable
• ✅ Tamara's icon is shown next to the options
• ✅ Tamara's icon is present wherever payment options are listed (footer, cart page, etc.)

Checkout

• ✅ Users can trigger checkout and complete it successfully
• ✅ Checkout language (English/Arabic) matches the store interface
• ✅ Checkout details match the order at the store
• ✅ Order status matches the expected status on order completion (Authorised)
• ✅ If the order is not Authorised within 72 hours from when it is Approved, Tamara marks it as Expired.
• ✅ Order payload is passed correctly (order reference id, items' details, totals, and consumer details)
• ✅ Customer is re-directed correctly in all scenarios
  • ✅ Success
  • ✅ Cancelation
  • ✅ Failure
• ✅ Checkout is checked on Mobile Web
• ✅ Checkout is checked on Mobile apps (if applicable)
• ✅ ID verification flow should be working on all platforms, such as Web, Mobile Web, Mobile apps:
  • ✅ If KSA setup is enabled, need to ensure that Nafath ID verification flow is working fine.
    • (a)To test, please follow the instructions here: For 🇸🇦 KSA Nafath ID verification process
  • ✅ If UAE setup is enabled, need to ensure that Uqudo ID verification flow is working fine.
    • (a) To implement, please review the documentation here: UAE ID Verification via Uqudo
    • (b) To test, please follow the instructions here: For 🇦🇪 UAE Uqudo ID verification process
  
  

Post-Order

• ✅ Communication with customer mentions Tamara as the payment method
• ✅ Customers receive order updates on shipping (from the merchant, if Tamara capture notifications are off)

Order Management

• ✅ Order authorisation happens automatically after order approval without any issue
• ✅ Order updates are triggered correctly from the dashboard or merchant OMS, if integrated, and reflect correctly at Tamara
• ✅ Order status at merchant end and Tamara end are synced/matched
• ✅ Check for order status - Pull Mechanism
• ✅ Cancellation flow (a cancel API call is triggered to Tamara on cancelation happening from different initiation points)
  • ✅ Full cancellation
  • ✅ Partial cancellation*
• ✅ Capture flow ( a capture API call is triggered to Tamara on shipping the order )
  • ✅ Full capture
  • ✅ Partial capture*
• ✅ Refunds flow (a refund API call is triggered to Tamara on refund happening from different initiation points)
  • ✅ Full refund
  • ✅ Partial refund*
• ✅ All Tamara orders refunds are handled over Tamara ONLY; refund to store wallet, etc., is NOT allowed.
• ✅ Webhook(s) correctly configured

Status Page

• ✅ Relevant merchant stakeholders should subscribe to https://status.tamara.co/ to get notifications regarding any planned maintenance activities, system updates or incidents.

Tamara SSL certificate

• ✅ For merchants using SSL certificate pinning to connect with Tamara system - a security measure that ensures connections are only made to trusted servers like Tamara - Integration Manager or Account Manager to provide the latest certificate, on requirement.

*To be covered if you support such cases in your store's flow