On the Tamara Partners Portal left sidebar menu, go to the Disputes section, then click on the Action required sub-section. Here, you will find all the dispute cases that need to be resolved.
Click on a dispute case to go into its case details page or click on the
Respond button to directly respond on the case, you will then be redirected to the case details page.
On the case details page, click on the
A pop up will appear. Select the “Make a refund" option.
Enter the total amount to be refunded and a related refund comment for validating the refund, then click on the
A confirmation pop up will appear. Click on the
Refund Order button.
Dispute will move to
Under Reviewstatus; Tamara team will review the dispute and respond accordingly.
Updated about 2 months ago