Challenge a disputed order

This page details a step-by-step guide on how to challenge a disputed order with the necessary proof and supporting documents.

Step 1

On the Tamara Partners Portal left sidebar menu, under Disputes then Action required tab. There you will find the different dispute cases that need to be resolved.

Step 2

Then click on the dispute case to see the case details or click on Respond button to directly respond on the case, you will then be redirected to the case details page.

Step 3

On the case details page, click on Respond button.

Step 4

A pop up will appear, then select β€œI already fulfilled this order!" option.

Step 5

Fill in the dispute comment and upload any supporting documents, then select the Submit button,


Dispute will move to Under Review status, Tamara team will review the dispute and respond accordingly.