To integrate with Tamara and connect your stores/branches with our service, it is necessary to fully understand how the flow of our order statuses work and map them to your system’s statuses. 👉 Click on any status in the flow to learn more about it.
In-Store Order Status Flow
In-store Order Status Description
new
Merchant has initiated the checkout session with Tamara as a payment method for the customer and payment link sent to customer via SMS/Email by Tamara.
declined
Customer was declined to continue the payment with Tamara.
expired
Customer did not complete the payment with Tamara within 15 minutes of checkout session being created, and payment link URL opened on their phones.
Important Note
Incomplete orders such as (
declined/expired) won't be listed on Tamara's partner portal.
fully_captured
Customer completed the 1st payment successfully and order has been fully_captured by the merchant(no interaction needed from Merchant to capture, this is automatic) and customer is eligible to leave with their products.
fully_refunded
The order amount has been fully refunded by Tamara to the customer at the merchant's request.
partially_refunded
Part of the order amount has been refunded by Tamara to the customer at the merchant's request.