Tamara Order Statuses¶
In order to integrate with Tamara and connect your e-commerce website with our service, you must fully understand how the flow of our order statuses work and map them according to your system’s statuses.
Please note that if you are using one of our platform's plugins, it will automatically map the statuses together.
The following diagram shows the transition from one order status to another:
*Captured / Refunded/ Canceled statuses can be fully or partially.
Order status can only transition as described in the diagram, no opposite direction transition is allowed.
What do the all those different order statuses mean?¶
The customer has initiated the checkout with Tamara as a payment method.
The customer was declined to continue payment with Tamara.
The customer did not complete the payment with Tamara after 30 minutes, or the order was not authorised in 72 hours, or the authorised order was not shipped or canceled in 90 days. (our team will contact you in this case).
Incomplete orders (expired or declined) will not be listed on Tamara’s partner portal.
The customer placed a new order and the order payment was approved successfully.
Tamara verified the customer’s payment and authorised the order to be valid. You can consider the order paid at this stage and proceed as so. [This acts as order acknowledgment and must occur for the order to proceed to the next statuses].
No orders should appear as approved. An approved order state often indicates a technical/status sync issue and must be addressed immediately by:
Authorizing it then canceling it or capturing it depending on the intended status on your end.
Double-checking the implemented method for authorization.
The order has been fully shipped to the customer from the merchant. [The order will be added to the merchant's next settlement cycle when this status is triggered].
Part of the order has been shipped to the customer.
Capture could map to shipping or fulfilling depending on the merchant's use case and setup.
The order amount has been fully refunded to the customer.
Part of the order amount has been refunded to the customer.
Order has been canceled before shipping (capturing).
Updated (Partially Canceled)¶
Part of the order has been canceled before shipping (capturing).
The amount that can be processed on the next status depends on the amount handled at the status before (authorised -> captured -> refunded).