Tamara Order Statuses

To integrate with Tamara and connect your e-commerce platform with our service, it is necessary to fully understand how the flow of our order statuses work and map them according to your system’s statuses.

If you are using one of our platform plugins, it will automatically map the corresponding statuses.

Order Status Workflow

1. *Captured/ *Refunded statuses can be either ‘fully’ or ‘partially’.

2. Order statuses can only transition as described in the above workflow; no opposite direction transition is allowed.

Order Status Description

New

Customer has initiated the checkout with Tamara as a payment method.

Declined

Customer was declined to continue the payment with Tamara.

Expired

Customer did not complete the payment with Tamara within 30 minutes, or the order was not authorised within 72 hours, or the authorised order was not shipped or canceled within 90 days (our team will contact you in this case).

Incomplete orders (declined/ expired) won't be listed on Tamara's partner portal.

Approved

Customer placed a new order, completed the payment and the payment was approved successfully.

Authorised

Tamara verified the customer’s payment and authorised the order to be valid. You can consider the order paid at this stage and proceed so.

1. No order should be left pending at Approved status, as it would usually indicate a technical/status sync issue and must be addressed immediately by:

   1. Authorising it, then canceling it or capturing it depending on the intended status at your end.

   2. Double-checking the implemented method for authorisation.

2. Authorisation acts as an order acknowledgement, and it is mandatory for the order to proceed to the next statuses.

Fully Captured

The order has been fully shipped by the merchant to the customer.

Partially Captured

Part of the order has been shipped by the merchant to the customer.

1. Capturing acts as a confirmation that the order will be added to the merchant's next settlement cycle.

2. Capture could map to ‘shipping’ or ‘fulfilling’, depending on the merchant use-case and setup.

Fully Refunded

The order amount has been fully refunded to the customer.

Partially Refunded

Part of the order amount has been refunded to the customer.

Canceled

Order has been completely canceled before shipping (capturing).

Updated (Partially Canceled)

Part of the order has been canceled before shipping (capturing).

The amount that can be processed via the next status, depends on the amount that was handled at the previous status (Authorised > Captured > Refunded).