What is Tamara's In-store?¶
Tamara lets you take the shopping experience to the next level by giving your shoppers more payment flexibility in your physical store. With Tamara, shoppers can spread the cost over 3 monthly installments with no interest, splitting their payments over 60 days.
How Tamara In-store works¶
Tamara provides the easiest solution ever that requires no integration from the merchant side. Our in-store solution consists only of an Android app that addresses merchant needs using simple and user-friendly designs.
The right place to manage and view your in-store orders.
The partner's app allows you to manage any action related to your store’s orders. You can manage your orders and view your orders' history
Your account credentials are sent to your email address once you register with us as a new in-store partner. If you have forgotten your password, you can easily reset it here.
Click here to become part of our merchant’s family.
Creating new orders¶
When a new customer wants to pay with Tamara, you will start the transaction as usual from your POS device. At the time of payment, you will click “Pay with Tamara.“
Then, you need to use our partner’s app to create a new order with the following steps:
Just click on the “New Order“ button located on the Home page.
Then, you need to enter the customer’s total value.
Once you click on continue, it will direct you to the QR page. Ask the customer to scan the QR code to proceed to the checkout.
After the customer completes the checkout, you and the customer will see a confirmation page that includes an e-invoice with the approval code and barcode. Please notice, you need to store the approval code in your POS device to help you to reconcile the deposit made within your bank account and cross-reference them with the orders on your system.
When a customer completes a checkout with Tamara as the payment method, the order will automatically show up on the Home page under the “All orders” section with all its relevant details and status.
You can easily refund an order using our partner’s app with the following steps:
Just search for the order you want to refund, either by writing the order approval code manually or by scanning the barcode that gets generated for each in-store order.
Once you click on continue, it will direct you to the order’s detail page, where you will find more information about the order.
At the bottom of the page, you will find the refund button. All you have to do is click on it and enter the amount you want to refund to the customer. Then, you will see a confirmation page that includes an e-invoice with the approval code and barcode. At the same time, the customer will receive an SMS about the refund details. Please notice, if the refund is partial, usually the customer will not receive the amount, but his payment plan will get updated.
When the cashier does a refund, the order’s status will automatically get updated to reflect the changes that happened to the order.
If you need any support regarding the partner’s portal, please refer to the detailed guide that was shared with you alongside your credentials.
Alternatively, can also contact us through your Partner Success Manager or through the help center.