--- updatedAt: 2026-07-21T11:49:10.000Z agentTools: projectIndex: https://docs.tamara.co/llms.txt --- # Online Order Status Flow To integrate with **Tamara** and connect your e-commerce platform with our service, it is necessary to fully understand how the flow of our order statuses work and map them to your system’s statuses. 👉 _Click on any status in the flow to learn more about it._ # **Online Order Status Flow** {`
Customer's Eligibility Pre-checked new declined Grey out Tamara Not eligible expired canceled updated approved authorised partially_captured fully_captured fully_refunded partially_refunded Eligible Checkout session created Not completed in 30 mins If only updated Paid Successfully Order Shipped/fulfilled Automatically Authorised By Tamara Order Refunded
`} # **Online Order Status Description** ## *new* Customer has initiated the checkout session with **Tamara** as a payment method. ## *declined* Customer was declined to continue the payment with **Tamara**. ## *expired* * Customer did not complete the payment with **Tamara** within 30 minutes of checkout session being created, or * Order was not `authorised` within 72 hours, or the `authorised` order was not `captured` or `canceled` within 90 days(our team will contact you in this case to fix this issue). ### Important Note Incomplete orders such as (`declined`/`expired`) won't be listed on **Tamara's** partner portal. ## *approved* Customer placed a new order, and completed the 1st payment successfully. ## *authorised* **Tamara** verified the customer’s payment and authorised the order to be valid. You can consider the order paid at this stage and proceed to capturing the order once shipped or fulfilled. ### We now support Auto-authorisation!
If this is enabled, then the order status will move from **New --> Approved --> Authorised** without you having to call the Authorisation API explicitly. ## *fully\_captured* Order has been fully shipped/fulfilled by the merchant to the customer. ### If an order is not Captured within 21 days from when it is Authorised, Tamara will auto-capture that order and it will be moved to Fully Captured status ## *partially\_captured* Part of the order has been shipped/fulfilled by the merchant to the customer. ### Important Notes 1. Capturing acts as a confirmation that the order amount will be added to the merchant's next settlement. 2. Capture could map to ‘shipping’ or ‘fulfilling’, depending on the merchant use-case and setup. ## *fully\_refunded* The order amount has been fully refunded by **Tamara** to the customer at the merchant's request. ## *partially\_refunded* Part of the order amount has been refunded by **Tamara** to the customer at the merchant's request. ## *canceled* Order has been completely canceled before shipping (capturing) while on the `authorised` status. ## *updated* (Partially Canceled) Part of the order has been canceled before shipping (capturing) while on the `authorised` status. *** {` `}